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<td>In this section you'll find the most frequent questions and answers about our products.</td>
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<td><p><strong>Where do I find an authorized technical assistance?</strong><br />
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Answer: We do have <strong>technical assistances spread</strong> throughout Brazil, to find the closest address, please contact 0800-167-176 or check our website.<br />
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<strong>I acquired an IBRATELE telephone and it is experiencing noise problem, what can it be?</strong><br />
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Answer: If the phone line has broadband Internet connection, that noise is caused by the modem, it will be necessary the use of a line filter, if your line does not have broadband Internet, your equipment must be taken to a technical assistance.<br />
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<strong>I have a caller ID telephone, and it is not identifying the number, what is happening?</strong><br />
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Answer: Contact your local operator to enable the identification calls service.<br />
<strong>It has no technical assistance in my city, how do I get my unit fixed?</strong><br />
Answer: Send by post, the unit with a copy of the receipt to our factory. <br />
Av. do Estado, 1460 <br />
Bom Retiro - Sao Paulo - SP <br />
CEP: 01108-000<br />
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<strong>How long is the guarantee of my Ibratele phone?</strong><br />
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Answer: The products Ibratele and Ibraclock are one (1) year guarantee, from the date of purchase.<br />
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<strong>I have a cordless phone wich the red light is flashing and the phone battery does not charge, what do I do?</strong><br />
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Answer: The red light indicates the battery is not with its full charge or, for some reason, did not charge. If the unit is new, it is essential that the initial load takes 12 hours! If it did not solve the problem, take the unit with a copy of the receipt, to one of our authorized posts.<br />
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<strong>I bought a Twist and it does not access my bank phone and credcard phone, what can I do?</strong><br />
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Answer: the dialing system is set on pulse mode, follow the guidelines on page 08, to change to tone mode.<br />
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<strong>I bought an IBRACLOCK wall-clock and is not working, how do I proceed?</strong><br />
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Answer: watches with defects are exchanged, please contact our costumer service and forward a receipt copy by fax, and in a few days you will get your brand new wall clock.<br />
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<strong>I have a caller ID, on which system does it work?</strong><br />
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Answer: Our telephones work on DTMF and FSK systems.<br />
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<strong>I bought a Fax F816E and it does not receive and neither make copies, what should I do?</strong><br />
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Answer: Check the position of the coil, the paper should be under the coil, pay attention, the paper should not go underneath the keyboard neither inside the wheel in the compartment lid, just hold the tip of the paper and close the compartment lid.<br />
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<strong>I am using a Capta Phone Plus, but I do not hear the dial tone?</strong><br />
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Answer: Check the cables installation - the smooth cable must be inserted in the LINE connection, the spiral cable must be plugged in the handset connection.<br />
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<strong>My Capta Phone Plus does not identify incoming calls!</strong><br />
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Answer: To identify, the unit needs batteries, and you must enable the caller ID service from your local operator.<br />
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<strong>I can not transfer calls to another extension, what do I do?</strong><br />
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Answer: To transfer the call you must check the flash time of your PABX and the unit flash time, both times has to be synchronized, our telephones are all set in 300ms flash time.<br />
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<strong>My telephone blocks the internet connection?</strong><br />
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Answer: If your phone is the model CAPT PHONE PLUS, this may be due the PROTECT AGAINST EXTENSION enabled, follow the guidelines on page 10 to disable it, but if your phone is the cordless one, take it with a receipt copy to one of our authorized posts.<br />
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<strong>I have a Capta Phone Plus and extension connected to the telephone is experiencing noise problem!</strong> <br />
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Answer: The CAPT PHONE PLUS has the function Steal, which blocks an extension on the same line, to manage this function see page 10 of the instruction manual.<br />
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<strong>The display of my Capta Phone is blinking, what can it be?</strong><br />
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Answer: the display is indicating that the batteries are weak, change it for new ones.<br />
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<strong>I cannot set up my CAPT PHONE PLUS, what is happening?</strong><br />
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Answer: make sure the Capta Phone Plus batteries are in full charge, and follow the guidelines on the instruction manual.<br />
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<strong>I have a cordless phone, and when I get distant from the base, the connection drops.</strong><br />
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Answer: This can be a problem, take the unit with a copy of the receipt to one of our authorized assistances.<br />
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<strong>The CAPT PHONE PLUS ring does not ring, what can it be?</strong><br />
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Answer: Make sure to disable the Not Disturb function, if the problem persists, take the unit with a copy of the receipt to one of our authorized assistances.<br />
<strong><br />
I have a CAPT PHONE PLUS and the new in light does not stop blinking.<br />
</strong><br />
Answer: The New In light means that you have missed call, to view such calls, put the handset back on the base and press the keys UP or DOWN.
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